Mobile No:7373 16 4000
E-Mail : firstname.lastname@example.org
Areas of Expertise
- Recognize potential Customers
- Branch Banking Operations
- Gold Loan Processing
- Demat desk Operations
- Internal Audit
- Selling Skills for Bankers
- Customer service
- Marketing & Sales
- Decision Making
- Planning & Execution
- Ideas (thinking differently)
- SDLS (Safe Deposit Locker System)
- Champion in Five S (5S – Sorting, Systematic Arrangement, Spic & Span,
Standardize, Self Discipline )
- A result driven professional with 12+ Years of experience in the areas of
Branch Banking Operations.
- Experience in managing general Banking functions in co-ordination with
internal / external departments for smooth business operations.
Lena Financial Services, Madurai – Proprietor – ( March 2014 – Present )
- Working as a Direct Sales Associate for various Financial Institutions, and Servicing to the
Customers for their Various Financial Needs
- Maintaining and generating a database of qualified Leads through referrals,Telephone Calls
& SMS, Hand Notice, Paper inserts, face to face cold calls and email
Tanishq Jewellery,Madurai – Floor Manager/GHS Manager – (Oct 2013-Feb 2014)
- Floor Management – Serving customers, Arranging window displays, Cleaning up store and display area,
Supervising staff, Convening team meetings & assisting in other store operations
- Responsible for activities regarding Jewellery Purchase Savings Schemes – (Golden Harvest Scheme &
Swarnanidhi Gold Booking Scheme)
Religare Securities Ltd.,Madurai(Stock & Commodity Broking)- Relationship Manager – (May 2013 -July 2013)
- Responsible for activities regarding Sales, Marketing, New Customer acquisition, Customer Relationship
Management, & Maximizing Revenue.
- Organizing promotional programs to improve sales & attain set goals in sales.
- Designing and applying various methods to accomplish targets on monthly, quarterly, and yearly basis.
- Recognize potential customers, creating business from the old accounts and reaching profitability level and
sales growth, Cross Selling of Mutual Funds, Life Insurance & Heath Insurance Products
ICICI Bank Ltd.,Madurai – Senior Officer(Customer Service Manager) – [June 2000 – Dec 2012(12 Yrs & 5 m)]
Roles and Responsibilities :
- Handling of Financial transactions of Savings and Current account customers.
- Gold Loan Processing – (Certified Professional in Gold Appraisal System) Documentation, verification
and Loan Disbursement, Renewal of Jewel Loans, following up of overdue Loans, Joint Custodian,
weekly reconciliation of Jewels packets, Co-ordinating with External Appraiser for Jewels auditing, and
Generating fresh Leads for new Jewel Loan
- Demat desk Operations (Certified Professional in NCDO), (NCDO – NSDL’s Certification in Depository
Operations) , (NSDL – National Securities Depository Ltd.,)
- Certified IRDA Professional – for cross selling of Insurance products.
- Verification of Forex Transactions – Foreign Currency Exchange Services.
- Joint Custodian for Safe Vault, and managing cash indenting and processing.
- Issuing Instant Credit Card against Fixed Deposit & Cross Selling of third party products.
- Safety Locker Operations including Documentation, rent recovery and break open.
- Lobby management of the branch – Greeting the customer with smile, making eye contact.
- Inventory Management of the branch – identifying and indenting required inventories.
- Monitoring of Office accounts and making necessary accounting entries for maintaining them.
- Verifying of transactions at EOD and handing over the Branch to Central Team.
- Timely servicing of customer issues and handling of service requests assigned to branch and prompt closure
of the same within the turn around time.
Notable Credits :
- Handled a Branch ( ICICI Bank Extension Counter ) with 1+1 staff for 1 Year as a Branch In charge from
July 2008 to June 2009 .
- Award for Recognition for stupendous Performance in Q 2, 2008 for Current Account Business from
Mr.Suresh Badami – General Manager ICICI Bank
- Received STAR Performer award for Retail Deposit Mobilisation 2002-03 from Mr.KV.Kamath-CEO
- Certificate of Recognition for Outstanding contribution and Exceptional Performance in Retail Fixed Deposit
Mobilisation in July – Dec ‘2010 from Mr.R.Ganesan – Regional Head ICICI Bank.
- Honour of being an Exemplar Value Banker Awarded for spectacular performance in the iNSPIRE program
for the month of October, 2011 from Mr.Suresh Badami – Retail Business Head ICICI Bank.
- Letter of Appreciation received for the spirit and Dedication towards the duties and responsibilities and Completing
Twelve years with ICICI Bank in July, 2012 from Ms.Chanda Kochhar – Managing Director & CEO.
Software Technology Group Intl(STG) – Centre Manager – [April 1998 – May 1999 (1Yr 2m)]
Worked as a Centre Manager, Taken care of both Administration and Marketing activities for the computer centre. Shown profit to the
centre with my marketing experience and managed the centre with utmost care.
- Supervising and motivating staff, Carry out regular reviews and arrange training as necessary
- Ensure good communication and team work.
- Familiarization with competing centres and services in the local areas.
- Prepare marketing plans for each month , Encourage sales persons to achieve company targets.
- Responsible and accountable for all expenditure incurred in the running of the Centre & Maximize revenues.
National Institute of Information Technology(NIIT) – Group Leader Marketing – [October 1994 – March 1998 ( 3 ½ Yrs) ]
Joined as a Business Executive in the year October 1994 and promoted as a Sr.Business Executive in December 1996 and
Group Leader Marketing in October 1997 – Received Award for Excellence 1996-97 from P.Rajendran (Chief Operating Officer-NIIT).
- Managing and training the front office counsellors and sales executives
- Planning Marketing activities for 3 NIIT centres within the given budget.
- Analyzing the competitor computer centres and planning strategies accordingly and implementing it.
- Providing marketing reports to the management , Arranging marketing events.
- Encourage sales persons to achieve centre targets.
IT Skills :
- Experience in using Finacle software for banking operations in ICICI Bank.
- Also knowledge of other banking related software systems for managing Locker, Inventories etc.
- Well versed with MS – Office , Windows XP and Internet Applications.
- Learning Tally.ERP 9.
Awards Recieved :
- STAR Performer award for Retail Deposit Mobilisation from Mr.KV.Kamath– CEO of ICICI
Bank, & Exemplar Value Banker Award received from Mr.Suresh Badami – Retail Business
Head ICICI Bank.
- Award for Excellence from Mr.P.Rajendran(Chief Operating Officer-NIIT )
Personal Dossier :
|Academia||:||M.A., Sociology,Annamalai University,2001|
|Languages Known||:||English,Tamil and Learning Hindi|
|Present Location||:||Madurai, India|